jl996 Casino —
Privacy Policy

Who We Are — Data Controller

jl996 Casino ("jl996") is the personal information controller responsible for the personal data you provide when using the jl996 platform. jl996 operates as a Philippines-focused online gaming platform and is committed to processing personal data lawfully, fairly, and transparently in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and any applicable circulars issued by the National Privacy Commission (NPC).

For all privacy-related inquiries, including the exercise of your data subject rights, please refer to the contact details provided in Section 15 of this Policy.

Personal Data We Collect

jl996 collects the following categories of personal data from registered players and platform visitors:

2.1 Registration and Identity Data

• Legal full name as it appears on a valid Philippine government-issued ID;
• Date of birth (for age verification — players must be 21 years or older);
• Gender;
• Residential address (including barangay, city/municipality, province);
• Email address;
• Philippine mobile number;
• Username and hashed password (passwords are never stored in plain text).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, PRC ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie photograph for liveness verification;
• Source of funds documentation where required for enhanced due diligence.

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods (GCash, PayMaya, BPI, BDO, Metrobank, USDT);
• GCash or PayMaya registered mobile number;
• Bank account details where a bank transfer is the chosen withdrawal method;
• USDT wallet address where cryptocurrency is used;
• Transaction history and account balance records.

2.4 Gaming Activity Data

• Game sessions, wagers placed, game results, and betting history;
• Bonus claims, wagering requirement progress, and promotional participation;
• Session duration and login/logout timestamps;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical and Usage Data

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser version;
• Cookies and similar tracking technologies (see Section 7);
• Pages visited, features used, and time spent on the platform;
• Referring URL.

2.6 Communications Data

• Customer support chat transcripts, email correspondence, and support ticket records;
• Feedback, complaints, and dispute records;
• Marketing communication preferences and opt-in/opt-out records.

How We Collect Your Data

jl996 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey;
• Automatically — through cookies, web beacons, and similar technologies as you browse and use the jl996 platform (see Section 7);
• From payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and USDT processors share transaction confirmation data with jl996 to reconcile your account;
• From identity verification providers — jl996 may engage accredited third-party KYC verification services to validate your identity documents;
• From fraud prevention and AML compliance services — jl996 uses accredited screening services to fulfill its obligations under the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and PAGCOR requirements.

Why We Use Your Personal Data — Purposes of Processing

jl996 processes your personal data for the following specific purposes:

1. Account registration and management — to create and administer your jl996 account, verify your identity and age (21+), and maintain accurate account records;
2. KYC and regulatory compliance — to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, and other applicable Philippine regulatory obligations;
3. Payment processing — to process your deposits and withdrawals accurately and securely via your selected payment method;
4. Platform operation — to deliver the games, sportsbook, bingo, and all other features of the jl996 platform to you;
5. Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized access, money laundering, and other illegal conduct;
6. Responsible gaming — to monitor gaming activity, enforce self-exclusion and limits, identify potentially problematic gaming patterns, and fulfill responsible gaming obligations;
7. Customer support — to respond to your inquiries, resolve disputes, and improve the quality of our support services;
8. Marketing communications — to send you promotional offers, updates, and bonuses where you have given consent or where permitted under applicable law; you may withdraw this consent at any time;
9. Platform improvement — to analyze usage patterns, conduct research, and improve the jl996 platform's features and user experience;
10. Legal compliance — to comply with court orders, regulatory directives, and lawful requests from Philippine government authorities.

Legal Bases for Processing

Under the Data Privacy Act of 2012, jl996 relies on the following legal bases for processing your personal data:

• Performance of a contract — processing necessary to register your account, operate the platform, and process your transactions under the jl996 Terms and Conditions;
• Legal obligation — processing required to comply with PAGCOR regulations, Anti-Money Laundering obligations, the Data Privacy Act of 2012, and other applicable Philippine laws;
• Legitimate interests — processing for fraud prevention, platform security, and platform improvement, where these interests are not overridden by your privacy rights;
• Consent — processing for direct marketing communications and optional features, where your explicit consent has been obtained and can be withdrawn at any time.

Data Sharing and Disclosure

jl996 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and USDT processors, to facilitate deposits and withdrawals;
• KYC and identity verification providers — accredited third-party verification services used to validate identity documents as required by PAGCOR and AML regulations;
• Game software providers — licensed game studios and aggregators whose games are hosted on the jl996 platform, to the extent necessary for game delivery and RTP auditing;
• Fraud prevention and AML screening services — to screen transactions and account activity against watchlists and suspicious activity databases as required by law;
• IT infrastructure and cloud service providers — hosting, database, and cybersecurity service providers engaged to operate and secure the jl996 platform;
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or a valid legal process;
• Professional advisers — lawyers, auditors, and accountants, where disclosure is necessary and subject to professional confidentiality obligations.

All third parties with whom jl996 shares personal data are required to handle that data securely and in accordance with applicable Philippine privacy laws. jl996 does not permit third parties to use your data for their own independent marketing purposes.

Cookies and Tracking Technologies

jl996 uses cookies and similar tracking technologies to operate the platform and improve your experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies — essential for the platform to function, including maintaining your login session and remembering your security preferences. These cannot be disabled without affecting core platform functionality.
• Functional Cookies — remember your preferences (e.g., language settings, responsible gaming limit configurations) to personalize your experience.
• Analytics Cookies — collect aggregated, anonymized data about how players use the jl996 platform, helping us identify features to improve. Individual players are not identified from analytics data.
• Security Cookies — detect unusual or unauthorized activity patterns consistent with fraud, account takeover attempts, or bot behavior.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in and use the jl996 platform. jl996 does not use third-party advertising cookies or sell behavioral data derived from cookies to advertising networks.

Data Retention

jl996 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Account and KYC records — retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and the Anti-Money Laundering Act;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, as required by AML regulations and standard financial record-keeping obligations;
• Gaming activity logs — retained for a minimum of three (3) years from the date of the activity, for regulatory compliance and dispute resolution purposes;
• Customer support records — retained for a minimum of three (3) years from the date of the last interaction;
• Marketing preference records — retained for as long as your account is active or until you withdraw consent, and for a reasonable period thereafter for compliance documentation;
• Self-exclusion records — retained indefinitely to prevent re-registration by self-excluded players.

Following the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

Data Security

jl996 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss:

• 256-bit SSL/TLS encryption on all data in transit between your device and jl996 servers;
• Encryption at rest for stored sensitive data including KYC documents and financial records;
• Hashed password storage — plaintext passwords are never stored;
• Two-factor authentication (2FA) available for all player accounts and mandatory for internal staff access to sensitive systems;
• Role-based access controls ensuring staff access to personal data is limited to what is necessary for their specific job functions;
• Regular security audits and penetration testing conducted by qualified information security professionals;
• Incident response procedures designed to detect, contain, and notify affected parties of data breaches within legally required timeframes.

While jl996 takes data security seriously and maintains industry-standard protections, no digital system can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords, enable 2FA, and report any suspicious activity on their jl996 account to support immediately.

Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jl996. These rights may be exercised by contacting jl996's Data Protection Officer as described in Section 15.

jl996 will respond to data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or voluminous, jl996 may extend this period by a further thirty (30) days with notice to the requestor. jl996 may request proof of identity before processing a rights request to prevent unauthorized disclosure.

Children and Minors

jl996 does not knowingly collect personal data from individuals under the age of 21. Access to the jl996 platform is strictly prohibited for persons under 21 years of age in accordance with PAGCOR regulations. KYC age verification is enforced for all accounts. If jl996 discovers that personal data has been collected from a player who is under 21 years of age, that account will be immediately closed, the data will be deleted consistent with legal obligations, and any real money balance may be returned to the depositing payment method pending verification.

If you believe a minor has accessed or registered on jl996, please contact our Data Protection Officer immediately at the contact details in Section 15.

International Data Transfers

jl996 primarily stores and processes personal data within data center infrastructure serving the Philippines. In limited circumstances — such as where a licensed game provider or a cloud service component operates from servers located outside the Philippines — personal data may be transferred internationally.

Where such transfers occur, jl996 ensures that adequate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines, including contractual data processing agreements that bind the receiving party to data protection standards equivalent to those applicable in the Philippines.

Third-Party Links and Services

The jl996 platform may contain references to third-party services such as payment gateways or licensed game providers. This Privacy Policy applies solely to data processed by jl996. Third-party services operate under their own privacy policies, which jl996 does not control. jl996 recommends that you review the privacy policies of any third-party services you interact with independently of the jl996 platform.

Updates to This Privacy Policy

jl996 may update this Privacy Policy from time to time to reflect changes in applicable law, NPC guidance, PAGCOR requirements, or our data processing practices. Where changes are material, jl996 will notify registered players via the platform notification system and/or by email to your registered address no fewer than 7 days before the changes take effect.

The current version of this Policy is identified by the "Last Updated" date displayed at the top of this page. Continued use of jl996 after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using jl996 and may request account closure in accordance with the Terms and Conditions.

Contact Us — Data Protection Officer

For all privacy-related inquiries, data subject rights requests, or to report a potential data privacy concern, please contact jl996's designated Data Protection Officer through the following channels:

• Email: [email protected] — please include "Privacy Request" or "Data Subject Rights" in the subject line (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jl996 platform — our team can direct your inquiry to the Data Protection Officer for privacy-related matters

jl996's customer support team is available in both English and Tagalog to ensure all Filipino players can communicate their privacy concerns clearly. We aim to acknowledge all privacy requests within 72 hours and to resolve them within 30 calendar days.

If you are not satisfied with jl996's response to your privacy inquiry or believe your rights under the Data Privacy Act of 2012 have been violated, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph (reference only — not a link from this page).